Resume
AI Engineer and E-Learning Technology Specialist with 8+ years of experience designing intelligent systems, educational technology solutions, and enterprise IT infrastructure.
Technical Skills
AI & Machine Learning
Programming & Development
E-Learning Technology
Cloud & Infrastructure
Project Management
Professional Experience
Artificial Intelligence Engineer
3D Print Engineering
Brussels, Belgium · June 2025 - Present
- Developing computer vision AI system for real-time 3D printing quality assurance and defect detection
- Built multilingual AI translation system preserving document formatting using advanced NLP techniques, enabling global market expansion
Helpdesk and Support Agent
World Customs Organization
Brussels, Belgium · July 2022 - June 2025
- Provided Level 1 technical support for mission-critical systems, maintaining 98% user satisfaction through proactive troubleshooting
- Managed incident resolution workflows and system optimization for international customs technology platforms
- Collaborated with international development teams on system integrations and technology deployments
E-Learning IT Support
World Customs Organization
Brussels, Belgium · January 2018 - June 2022
- Administered enterprise IT infrastructure supporting global e-learning systems (CliKC and WCO Academy) serving 183+ member countries with 99.8% uptime
- Developed technical documentation and user training materials for complex enterprise software
Computer Officer
Swinburne University of Technology
Melbourne, Australia · May 2016 - July 2017
- Designed and developed interactive e-learning courses using Storyline 360 and multimedia technologies, improving student engagement
- Administered Blackboard Learning Management System including content creation, user management, and technical support for 15,000+ users
Administrative Assistant
Swinburne University of Technology
Melbourne, Australia · August 2015 - December 2015
Infantry Soldier
Australian Army
Darwin, Australia · June 2009 - June 2013
Education & Certifications
Education
Master of Information Technology Management
University of Technology Sydney
Expected: December 2026
Machine Learning, AI for Enterprises, Digital Strategy, Data Visualization, Cybersecurity Management
Bachelor of Information And Communication Technology
Swinburne University of Technology
2013 - 2018
Interactive Systems Design, Programming, Digital Media
Certifications
Learning AI Through Visualization
Columbia+ · July 2025
DevOps Fundamentals
PeopleCert · May 2023
ITIL 4 Foundation
AXELOS · May 2023
PRINCE2 Foundation in Project Management
AXELOS · September 2022