World Customs Organization
Sole service desk, WCO Brussels
One helpdesk for one headquarters, with the Microsoft cloud tenancy administered behind it
What it was
Sole helpdesk support for the World Customs Organization headquarters. Entra ID, Intune and Autopilot, Exchange Online and SharePoint Online in a hybrid environment: provisioning, conditional access, MFA, device compliance and application deployment. ITIL-aligned incident, problem and change ran in ServiceDesk Plus, and repeat issues were closed out with knowledge articles, templates and PowerShell automation.
- Ran until
- June 2025
- Kind of work
- Other
- Tools
- Entra ID · Intune · ServiceDesk Plus · PowerShell · Exchange Online