World Customs Organization
Running Totara Learn
The enterprise LMS customs officers train on, run around the clock
What it was
The World Customs Organization's member countries train their customs officers on Totara Learn, the enterprise LMS that grew out of Moodle. Those users sit in every timezone, so L1 and L2 support ran around the clock. I administered the platform. That covered accounts and permissions, building courses, replacing SCORM packages, writing the documentation and user guides, and the automated workflows that cut onboarding time.
- Ran until
- June 2022
- Kind of work
- E-learning
- Tools
- Totara Learn · Moodle · LMS administration · Documentation